Question 1

The Quality of Our Houses

Answer

We have tried very hard to choose properties which are well situated, well equipped/furnished and offer good value for money.

We know all our properties very well indeed and if you have any questions about them please do not hesitate to ask on simply@simply-perigord.com or give us a call on +33 (0)5 53 54 54 31

Question 2

Travel Arrangements

Answer

Our clientele is truly international and we have holidaymakers arriving from all over the world. Unfortunately we are therefore not in a position to make travel arrangements so you are free to make your own bookings for your route. Your local travel agent will be more than pleased to help you and will make it a very simple process indeed. Our travel page contains a great deal of useful information.

Question 3

Arrival and Departure

Answer

Your Dordogne holiday rental will be ready for you to take possession between 4pm & 6pm on the first day of your holiday. If you have any problems en route and will be unable to arrive before 6pm it is very important that you telephone our office before this time so that alternative arrangements can be made. We can accommodate a Sunday arrival but there may be a 'call out charge' of €25. You must vacate your property before 10am on the day of departure & return keys in order that it may be prepared for incoming guests.

Question 4

Breakage & Cleaning Deposit

Answer

We request a returnable deposit, which we ask you to pay with your final account, or with your full payment if you are booking less than 9 weeks before the start of your holiday with us. This deposit is noted on the 'Additional Information' section of our website for each individual property and is held by us on behalf of the owner to cover any breakages, damage and/or extra cleaning necessary. Regarding cleaning, we do ask our clients to leave the property clean. If a house requires extra cleaning Simply Périgord reserves the right on behalf of the owner to deduct a suitable amount from the Breakage Deposit. A Final Day Cleaning service is available for those clients who do not wish to clean on Departure Day. Please ask for details.

Question 5

Other Services

Answer

Final Day Cleaning & Maid Service Some of our properties have a certain amount of maid service included in the rental price. Maid service in any of our properties is possible, as is a comprehensive Final Day Cleaning Service. Please ask for details. Cot & Highchair Hire We have highchairs and fold out fabric travel cots available for hire at €25 per item per week (or €30 per week for a wooden cot including assembly). Cot hire includes baby linen/towel. Our supply is limited so please let us know your requirements as soon as possible. Linen Hire We have a limited supply of linen available for hire (bedlinen, bath, pool and hand towels, and tea towels) at a cost of Euros 25 per person. Bicycle Hire Should you wish to hire bicycles during your stay we can make the necessary recommendations for you. We are able to arrange for many other additional services. Please contact us for further details and we will do our very best to help.

Question 6

Our Minimum Standards

Answer

All our properties meet the following standards of equipment and service:- Kitchen There will be a gas or electric cooker (or oven and hob), refrigerator, adequate cooking utensils, crockery, cutlery, glasses and all other necessary household equipment for holiday use and suitable for the maximum number the house accommodates. A washing machine, ironing board and iron are always provided. See the 'Features' sections on the individual house pages of our website for a full list of equipment provided. Mains Electricity Is always provided, 220/230 volts. Bedrooms Pillows and blankets or duvets are always supplied, as is hanging and/or clothes storage space. General For additional information regarding the general standard of furnishing of a particular property please do not hesitate to contact us and we will be happy to reply with full details.

Question 7

Pets on Holiday

Answer

Many of our home owners accept pets but by no means all. It is therefore important that you confirm with us, at the time of booking, whether pets are accepted in the house of your choice.

Question 8

Swimming Pools

Answer

The Majority of our properties have pools. These are not normally heated although an increasing number of properties do offer pool heating for a supplement (please contact us for details). Pools are not be available in the Low Season. The use of swimming pools, which are unsupervised, is entirely at your own risk. All pools featured on our website have security systems. However it remains imperative that parents continue to ensure young children are supervised at all times.

Question 9

Wildlife

Answer

Birds, insects and animals are inevitably present in the countryside around the houses, and sometimes live in inaccessible spaces such as the eaves and attic. We must say that to some extent this is normal and we cannot take any action to correct it. Only when, in our opinion, there is a serious nuisance will action be taken.

Question 10

Linen

Answer

All our houses have blankets or duvets and pillows but, unless otherwise stated, no bedlinen or towels for bathroom or kitchen.

Some properties have linen included in the rental price, in which case it will be detailed in the property description. Simply Périgord also has a limited supply of linen available for hire at a cost of Euros 25 per person. Where linen is included in the hire of your property this does not include any changeover of linen during your stay. If extra linen is required the normal cost of Euros 25 per person applies.

When ordering linen please indicate on the Booking Form single or double, where there is a choice of beds.

Question 11

Telephones

Answer

Some of our properties have fixed line telephones (please see the individual website details). Owners' bills are itemised and in these cases, when the bill is received (French telephone bills are generally issued every two months), a copy of the relevant section of the bill will be sent to you and the cost of calls deducted from your breakage deposit, the balance of which will be refunded to you at the same time.

Question 12

House Books

Answer

In each of our properties we leave a House Book giving lots of useful information about the house and its surrounding area. Please take a few minutes to read this when you arrive. If you need any more information during your stay you are welcome to call during office hours. (Winter Opening Hours:- Monday - Friday 9am - 12 noon and 2pm - 6pm. Summer Opening Hours:- Monday - Saturday 9am - 12 noon and 2pm - 6pm).

Question 13

Internet / WIFI

Answer

French houses have very thick stone walls and often WiFi signals do not travel to every room in the house. Internet service is for occasional holiday use - speeds can be slow here in the French countryside and not suitable for commercial use/streaming films etc.

Conde Nast Traveller

House Information